You can book an online appointment on myEGDIXlive so as to be served by a representative of the Special Secretariat for Private Debt Management (EGDIX) via video conference or telephone communication, if you are a debtor, consultant or business representative and have questions about the online services of the EGDIX.

The service is currently provided for the process of the Extrajudicial Debt Settlement Mechanism. Other EGDIX processes will be gradually added to the service.

To book your online appointment you will need to enter:

• your full name
• your email address
• the subject
• your contact phone number
• your role on the EGDIX platform
• the Tax Identification Number (AFM) of the applicant on the EGDIX platform
• the application number on the EGDIX platform

lease note that someone else can also book the appointment for you. However, you should personally attend the video conference. You can also choose the participation of a third person (your lawyer, accountant, or advisor) whom you should inform about the appointment.

At the start of the video conference, all participants will be asked to show their identification documents (ID card, passport, authorisation to represent a legal person, etc.), while at the start of the telephone call you will be asked to verify the personal details (name, Tax Identification Number (AFM), application number).