You can create your personal profile on the website of the Regulatory Authority for Waste, Energy and Water (RASAY) on the MyRAE Consumer Information and Support Platform (my.rae.gr) to submit requests for mediation services for alternative dispute resolution in the energy sector.

More specifically, you can submit requests concerning issues such as:

• out-of-court and consensual resolution of disputes between citizens-consumers and electricity and gas suppliers or operators
• resolving disputes relating to invoicing, meter operation and accuracy of consumption measurements, quality of service, as well as contractual disputes between the parties involved.

You will need to:

• a complaint has been submitted to the applicationmy.rae.gr, which did not work
• the complaint falls within the acceptable categories of mediation
• fill in your account credentials (if you have completed theyour initial registration)
• attach the necessary information and supporting documents on a case-by-case basis
• the difference meets the criteria for the Energy Ombudsman to examine it;

You should first file your complaint or complaint with the power provider or network administrator within the MyRAE application. If you do not receive a satisfactory response to your request or complaint from the procedure, you can proceed with a request to receive energy mediation services.